Returns

How to Make a Return

Register Your Return Online

To process your return, it must first be registered online. Click here or go to My Account. Under the Orders tab, you will find a button for each order where you can register your return.

Once you have registered it, you will receive all the information and documentation you need to send it back to us.

Good to know: Exchanges are not available at this stage. If you want something else, please place a new order instead. More information about Exchanges can be found further down.

Pack the Items

Make sure your package contains the registered items in unused and saleable condition. The packaging should be properly closed and securely taped.

You may use the original packaging, but if it's damaged or unavailable, a similar box or bag is fine.

Please note: If returned items are not in saleable condition, we may reject the return or deduct a reduced value.

Ship Your Return

PostNord: Once you have registered your return, you will receive a QR code in the final step directly on your mobile phone or computer. You should also have received it by e-mail/SMS and in the PostNord app. Please present the QR code at your service point, where a return label will be printed for you.

Budbee: At this time, we do not offer returns via Budbee. If you selected Budbee as your delivery method, the return will instead be processed through PostNord.

Please ensure that you keep the receipt provided when you send your return, until we have received and processed it.

Things to Keep in Mind

What do I need to consider before returning?

Products must be in their original condition with all labels and hangtags still attached. For underwear, swimwear, and other hygiene products, the protective seal must be intact. Bags must be returned with their dustbags, and dresses with any protective covers.

Can I return goods from different orders in one package?

Yes, you can return multiple orders in one parcel. Just make sure to register each return separately via My Pages or here.

How long do I have to return?

We’re sorry the item didn’t meet your expectations!
You have 14 days to return your item, counted from the day you received the package.

How much does it cost to return?

A return fee is charged when you make a return. You’ll find more information about the fees here.

Can I return SALE items?

Yes! SALE items have the same return rights as regular-priced products.

Do I have to use the same packaging as my original order?

No worries if you no longer have the original packaging! Use a similar bag or box and make sure to seal it properly.
Just remember: You are responsible for the return until we receive it, so please use packaging that can handle transport and strong tape that won't come off.

Have you received my return?

We aim to process returns within 1–2 weeks, but delays may happen. You’ll always receive a confirmation email once your return is handled.

If more than 3 weeks have passed and you haven't heard from us, please contact customer service and we’ll look into it.

Refunds

How will my refund be processed?

Once your return is confirmed, the refund will be issued using the same payment method as your original purchase.

A refund typically takes 2-5 business days to appear in your account after the case has been handled by Bubbleroom and processed by your bank.

Will I get a refund for the shipping fee when I return?

If you return all items in your order, we will refund the standard shipping cost from your original order.

If you chose a more expensive delivery option (such as express delivery), only the cost of standard shipping will be refunded. The additional cost for the upgraded delivery option is not refundable.

Please note that the return fee will still apply and will be deducted from your refun

What happens if I accidentally send the wrong package?

Sorry your return went wrong! While we cannot take responsibility for items sent to us by mistake, we’ll do our best to locate the package.

Please contact customer service and describe the package’s appearance and contents. You can also send photos, links, or an order confirmation to help us identify it.

Right of withdrawal

What is the right of withdrawal?

You have the right to cancel your purchase within 14 days from the day you, or someone on your behalf, received the order.

How do I exercise my right of withdrawal?

To exercise your right of withdrawal, you need to register your return online.

Can I cancel all purchases?

No, the right of withdrawal does not apply to products that, for health or hygiene reasons, cannot be returned once their seal has been broken.

What is your return address?

Our return address is:
Bubbleroom
504 08  Borås
Sweden

What is a depreciation deduction?

We are entitled to deduct an amount if the value of the product has been reduced due to use beyond what is necessary to determine its nature, characteristics, or functioning.

How do I get a refund?

Once we’ve confirmed that we have received your return, your refund will be issued using the same payment method you used for your purchase.

Refunds are usually processed within 2–5 business days after your return has been handled by Bubbleroom. Please note that it may take additional time depending on your bank.

Exchanges

Can I exchange an item for a different size or product?

At the moment we don't have any exchanges, but we hope to add this in the future!

In the meantime, you can simply place a new order and return the original item.

If you'd like to try the item in a different size or are interested in something else, you're always welcome to place a new order. If you place your new order within 24 hours in connection with your return, we will cover the return shipping fee.

Does it cost anything to exchange an item?

We offer free returns when you make a new purchase within 24 hours in connection with your return. Register your return digitally and select the reason: “Return with new order.” As long as your new purchase is placed within 24 hours, we won’t charge a return fee once your return reaches us.

Please note: a new shipping fee may apply to your new order if the total is below our free shipping threshold.

You can find more information about our fees here.

What if I had a discount on my purchase? 

We’re happy to adjust your discount afterward — as long as you order the same item in a different size. Just send your new order number to our customer service team, and we’ll apply the discount.

Depending on your payment method, we will either refund the difference or adjust the amount on your invoice. If you order a different item, the original discount is considered used.

Complaints

I have received a broken item, what should I do?

We’re sorry you received a faulty garment. This shouldn’t have happened! Please submit a complaint via My Pages or here

Select "Complaint" as your reason for return and describe the issue in a comment. Feel free to let us know if you prefer a price reduction or would rather send the item back to us.

In the final step, upload photos that clearly show the defect.

Once we’ve reviewed your complaint, we’ll get back to you via email. It may take up to 5 business days, but it’s usually faster.

My product has broken after use, what should I do?

We’re sorry to hear that the product didn’t meet expectations.

You always have a 3-year warranty if an item is faulty or damaged.

Please note: This only covers manufacturing defects, not damage from wear and tear or improper handling.

To submit a claim, simply follow the steps above.

Do I have to pay anything when I return a faulty item?

If your complaint is approved, Bubbleroom will cover the cost of return shipping.

I am not satisfied with your handling of my complaint, what can I do?

If we are unable to reach an agreement that you are satisfied with, you have the option of bringing the matter to the Danish Complaint Resolution Center (Nævnenes Hus). You can find them here.
Their address is Toldboden 2, 8800 Viborg.

You may also use the European Commission’s online complaints portal, which you can find here.